MS 
EN 
- Profile
- Management
- Resources
- Main Policies & Guidelines
- Main Policies & Guidelines Jabatan Perancangan Pembangunan
- Main Policies & Guidelines Teknologi Maklumat
- Main Policies & Guidelines Perkhidmatan
- Main Policies & Guidelines Jabatan Kawalan Bangunan
- Main Policies & Guidelines Jabatan Konservasi Warisan
- Main Policies & Guidelines Bahagian Pelesenan
- Main Policies & Guidelines Landskap
- Main Policies & Guidelines Jabatan Kejuruteraan
- Main Policies & Guidelines Unit Integriti
- Main Policies & Guidelines Other Department
- Recognition
- Legislation
- Publication
- Statistics
- Open Data
- Adjournment Speeches by City Councillors
- Main Policies & Guidelines
- Client's Charter
Client's Charter Achievement
MARCH AND APRIL 2024
|
NO |
MAIN SERVICES |
TYPE OF SERVICES DELIVERED TO CLIENTS |
TARGETS |
ACHIEVEMENTS |
TARGETS | ACHIEVEMENTS | |
| MARCH | MARCH (%) | APRIL | APRIL (%) | ||||
|
1. |
Cashier Counter Service
|
Average waiting time at the payment counter per transaction per bill Is limited to twenty (20) minutes for peak hours and ten (10) minutes for non peak hours. |
- |
- |
- |
- | |
|
2. |
Simple Building Plan Application |
Application for approval of Simple Building Plan (On The Spot Approval) will be processed immediately and decision will be given within fourteen(14) working days. |
1,337 |
100% | 799 | 100% | |
|
3. |
Building Plan Application |
Building Plan Application will be processed within thirty seven (37) days. |
62 |
100% |
53 | 100% | |
|
4. |
Engineering Plan Application |
Application for Engineering plan involving Road and Drainage Plan and Earthworks Plan will be decided within a period not exceeding eighty (80) days and Street Lighting Plan not exceeding a period of thirty-three (33) days subject to all the submitted documents are complete and in order as well as comply with the Council’s conditions.
Road and Drainage Plan Recommendation (80 days) Street Lighting Plan Recommendation (33 days) Earthworks Plan Recommendation (80 days)
|
1
2
6 |
100%
100%
100% |
3
1
5 |
100%
100%
100% |
|
|
5. |
Road Digging Permit Application |
Approval for Road Digging Permit application will be given within seven (7) days subject to all the conditions of the Department are complied. |
9 |
100% |
12 | 100% | |
|
6. |
Planning Permission Application |
Application for Planning Permission whether simultaneously or separately will be processed and decided within 158 days. Applications for Planning Permission either simultaneously/based will be processed and decided within 77 days. – ILCS (SPPM) |
15
- |
93.33%
- |
12
- |
93.33%
- |
|
|
7. |
Landscape Plan Application |
Application for approval of Landscape Plan submitted to the One Stop Centre(OSC) Committee will be decided within one (1) month. |
2 |
100% |
- | - | |
|
8. |
Property Valuation |
All properties will be completely assessed from the date of receipt of the notice within six(6) months |
72 |
100% |
19 | 100% | |
|
9. |
Search and Enquiries on Assessment Rates |
All search and enquiries on assessment rates will be answered within seven (7) days |
2,966 |
100% |
2,852 |
100% | |
|
10. |
Control and Prevention of Infectious Disease |
Actions for effective control and prevention of infectious disease will be carried out five (5) days a week. |
40 |
100% |
21 | 100% | |
|
11. |
Animal Slaughtering and Meat Inspection Process |
All process for animal slaughtering and meat inspection at the Council’s Abattoir will be carried out within two (2) hours.
Lembu Kambing |
85 89 |
100% 100% |
114 115 |
100% 100% |
|
|
NO |
MAIN SERVICES |
TYPE OF SERVICES DELIVERED TO CLIENTS |
TARGETS |
ACHIEVEMENTS |
TARGETS | ACHIEVEMENTS |
| MARCH |
MARCH (%) |
APRIL | APRIL (%) | |||
|
12. |
Application for Licence (i) Food Establishment Licence, Places of Public Entertainment Advertisement, Garage, Trade, Business and Industry Licence
(ii) Temporary Garage/Seasonal Stall Licence |
(i)Application for Food Establishment Licence, Advertisement for Places of Public Entertainment, Garage, Trade, Business and Industry Licence will be decided within four (4) weeks.
(ii)Application for temporary stall/seasonal stall licence that has been approved and licence issued within one (1) day.
|
151
69 |
100%
100%
|
226
34 |
100%
100% |
|
13. |
Complaints Handling : (i) Garbage
(ii) Roads/ Drains
(iii) General
(iv) Feedback to clients |
Action on complaints regarding uncollected garbage on collection day will be taken within 24 hours.
Action on complaints regarding clogged drains and roads not swept will be taken within 24 hours.
All complaints via letter, face to face, telephone, web site and email will be acknowledged and channeled to the relevant departments on the same day.
Feedback will be given to clients within five (5) working days from the date of receipt of complaint. |
190
227
30
519
|
100%
100%
100%
100% |
202
165
30
471 |
100%
100%
100%
100% |
|
14. |
General Legal Enquiry |
Replies to all legal enquiries will be given within fourteen (14) days. |
30 |
100% | 18 | 100% |
|
NO |
MAIN SERVICES |
TYPE OF SERVICES DELIVERED TO CLIENTS |
TARGETS |
ACHIEVEMENTS |
TARGETS | ACHIEVEMENTS |
|
MARCH |
MARCH (%) |
APRIL | APRIL (%) | |||
|
15. |
Technical Comments/ Views on Legal Matters |
Technical Comments/ Views will be submitted within fourteen (14) days. |
29 |
100% |
26 | 100% |
|
16. |
Enquiry Counter Service |
All visitors to the enquiry counter will be quickly and efficiently entertained within a period not exceeding three (3) minutes. |
3,379 |
100% |
3,081 |
100% |
|
17. |
Recreational Activities |
Enliven the park’s environment through recreational activities at the City Park where activities are held 84 times a month as follows:-
|
18
26 17
4
26
9 |
100% |
17
26 18
4
26
9
|
100% |
|
18. |
Bookings for Council’s Parks/ Fields/ Complexes |
Bookings for Community Halls, Public Fields, Public and Recreational Parks, Balik Pulau Sports Complex and City Stadium will be decided immediately and application via letters will be replied within one (1) week to two (2) weeks. |
- |
- |
- | - |