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Official Portal OfCity Council of Penang island

Client's Charter Achievement

31 October, 2022

Page 1 of 3

JANUARY AND FEBRUARY 2024

NO

MAIN SERVICES

TYPE OF SERVICES DELIVERED TO CLIENTS

TARGETS

ACHIEVEMENTS

TARGETS ACHIEVEMENTS
JANUARY JANUARY (%) FEBRUARY FEBRUARY (%)

1.

 

Cashier Counter Service

 

Average waiting time at the payment counter per transaction per bill Is limited to twenty (20) minutes for peak hours and ten (10) minutes for non peak hours.

149,213

100%

-

-

2.

Simple Building Plan Application

Application for approval of Simple Building Plan (On The Spot Approval) will  be processed immediately and decision will be given within fourteen(14) working days.

2,973

100% 8,012 100%

3.

Building Plan Application   

Building Plan Application will be processed within thirty seven (37) days. 

80

88.75%

53 96.22%

4.

Engineering Plan Application

Application for Engineering plan involving Road and Drainage Plan and Earthworks Plan will be decided within a period not exceeding eighty (80) days and Street Lighting Plan not exceeding a period of thirty-three (33) days subject to  all the submitted documents  are complete and in order as well as comply with the Council’s conditions.

 

Road and Drainage Plan Recommendation (80 days)

Street Lighting Plan Recommendation (33 days)

Earthworks Plan Recommendation (80 days)

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

3

 

 

2

 

 

 

 

 

 

 

 

 

 

 

 

100%

 

100%

 

 

100%

 

 

 

 

 

 

 

 

 

 

 

 

2

 

3

 

 

7

 

 

 

 

 

 

 

 

 

 

 

 

100%

 

100%

 

 

100%

5.

Road Digging Permit Application

Approval for Road Digging Permit application will be given within seven (7) days subject to  all the conditions of the Department are complied.

8

100%

5 100%

6.

Planning Permission Application

Application for Planning Permission whether simultaneously or separately will be processed and decided  within 158 days. 

Applications for Planning Permission either simultaneously/based will be processed and decided within 77 days. – ILCS (SPPM)

18

 

 

 

 

-

94.44%

 

 

 

 

-

11

 

 

 

 

-

45.45%

 

 

 

 

-

7.

Landscape Plan Application

Application for approval of Landscape Plan submitted to the One Stop Centre(OSC) Committee will be decided within one (1) month.

-

-

3 100%

8.

Property Valuation

All properties will be completely assessed from the date of receipt of the notice within six(6) months

9

100%

37 100%

9.

Search and Enquiries on Assessment Rates

All search and enquiries on assessment rates will be answered within seven (7) days

3,524

100%

3,360

100%

10.

Control and Prevention of Infectious Disease

Actions for effective control and prevention of infectious disease will be carried out five (5)  days  a week.

33

100%

28        100% 

11.

Animal Slaughtering and Meat Inspection Process

All process for animal slaughtering and meat inspection at the Council’s Abattoir will be carried out within two (2) hours.

 

Lembu

Kambing

 

 

 

 

 

 

88

10

 

 

 

 

 

 

100%

100%

 

 

 

 

 

 

82

11

 

 

 

 

 

 

100%

100%