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- Main Policies & Guidelines Jabatan Perancangan Pembangunan
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- Main Policies & Guidelines Other Department
- Adjournment Speeches by City Councillors
- Ucapan Datuk Bandar
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- Client's Charter
Client's Charter Achievement
Page 1 of 3
AUGUST AND SEPTEMBER 2024
NO |
MAIN SERVICES |
TYPE OF SERVICES DELIVERED TO CLIENTS |
TARGETS |
ACHIEVEMENTS |
TARGETS | ACHIEVEMENTS | |
AUGUST | AUGUST (%) | SEPTEMBER | SEPTEMBER (%) | ||||
1. |
Cashier Counter Service
|
Average waiting time at the payment counter per transaction per bill Is limited to twenty (20) minutes for peak hours and ten (10) minutes for non peak hours. |
- |
- |
- |
- | |
2. |
Building Plan Application |
Building Plan Application will be processed within thirty seven (37) days. |
50 |
98.00% |
70 | 97.14% | |
3. |
Engineering Plan Application |
Application for Engineering plan involving Road and Drainage Plan and Earthworks Plan will be decided within a period not exceeding eighty (80) days and Street Lighting Plan not exceeding a period of thirty-three (33) days subject to all the submitted documents are complete and in order as well as comply with the Council’s conditions.
Road and Drainage Plan Recommendation (80 days) Street Lighting Plan Recommendation (33 days) Earthworks Plan Recommendation (80 days)
|
1
-
4 |
100%
-
100% |
1
2
5 |
100%
100%
100% |
|
4. |
Road Digging Permit Application |
Approval for Road Digging Permit application will be given within seven (7) days subject to all the conditions of the Department are complied. |
8 |
100% |
11 | 100% | |
5. |
Planning Permission Application |
Application for Planning Permission whether simultaneously or separately will be processed and decided within 158 days. Applications for Planning Permission either simultaneously/based will be processed and decided within 77 days. – ILCS (SPPM) |
9
- |
88.89%
- |
12
- |
75.00%
- |
|
6. |
Landscape Plan Application |
Application for approval of Landscape Plan submitted to the One Stop Centre(OSC) Committee will be decided within one (1) month. |
1 |
100% |
1 | 100% | |
7. |
Property Valuation |
All properties will be completely assessed from the date of receipt of the notice within six(6) months |
- |
- |
17 | 100% | |
8. |
Search and Enquiries on Assessment Rates |
All search and enquiries on assessment rates will be answered within seven (7) days |
3,015 |
100% |
3,396 |
100% | |
9. |
Control and Prevention of Infectious Disease |
Actions for effective control and prevention of infectious disease will be carried out five (5) days a week. |
33 |
100% |
32 | 100% | |
10. |
Animal Slaughtering and Meat Inspection Process |
All process for animal slaughtering and meat inspection at the Council’s Abattoir will be carried out within two (2) hours.
Lembu Kambing |
62 54 |
100% 100% |
43 71 |
100% 100% |