NO

MAIN SERVICES

TYPE OF SERVICES DELIVERED TO CLIENTS

TARGETS

ACHIEVEMENTS

SEPTEMBER (%)

11.

Application for Licence

(i)   Food Establishment Licence, Places  of Public Entertainment Advertisement, Garage, Trade, Business and Industry Licence

(ii)  Temporary Garage/Seasonal  Stall Licence

(i)Application for Food Establishment Licence, Advertisement for Places of Public Entertainment, Garage, Trade, Business and Industry Licence will be decided within four (4) weeks. 
 

(ii)Application for temporary stall/seasonal stall licence that has been approved and licence issued within one (1) day.

244

148

 100%

100%

253

139

100%

100%

12.

Complaints Handling :

(i)    Garbage

(ii)  Roads/ Drains      

(iii) General

(iv)  Feedback to  clients

Action on complaints regarding uncollected garbage on collection day will be taken within 24 hours.

Action on complaints regarding clogged drains and roads not swept will be taken within 24 hours.

All complaints via letter, face to face, telephone, web site and email will be acknowledged and channeled to the relevant departments on the same day.

Feedback will be given to clients within five (5) working days from the date of receipt of complaint.

162

160

30

429

100%

100%

100%

100%

143

142

30

408

100%

100%

100%

100%

13.

General  Legal Enquiry

Replies to all legal enquiries will be given within fourteen (14) days.

31