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Official Portal OfCity Council of Penang island

Clients Charter Achievement Archive

2024 CLIENTS CHARTER ACHIEVEMENT JANUARY 2024 CLIENTS CHARTER ACHIEVEMENT FEBRUARY 2024 CLIENTS CHARTER ACHIEVEMENT MARCH 2024 2023   CLIENTS CHARTER ACHIEVEMENT JANUARY 2023 CLIENTS CHARTER ACHIEVEMENT FEBRUARY 2023 CLIENTS CHARTER ACHIEVEMENT MARCH 2023 CLIENTS CHARTER ACHIEVEMENT APRIL 2023 CLIENTS CHARTER ACHIEVEMENT MAY 2023 CLIENTS...
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Client's Charter Achievement

MARCH AND APRIL 2024 NO MAIN SERVICES TYPE OF SERVICES DELIVERED TO CLIENTS TARGETS ACHIEVEMENTS TARGETS ACHIEVEMENTS MARCH MARCH (%) APRIL APRIL (%) 1.   Cashier Counter Service   Average waiting time at the payment counter per transaction per bill Is limited to twenty (20) minutes for peak hours and ten (10) minutes for non peak hours. - - - - 2. Simple Building Plan Application Application for approval of Simple Building Plan (On The Spot Approval) will  be processed immediately...
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Clients Charter

Management Services Department No. Charter/Standard 1. All visitors to the information counter will be given prompt and efficient service within a waiting period not exceeding three (3)minutes. 2. All complaints regarding the Council will be channelled to the Council’s departments on the same day and acknowledgement of receipt will be given to complainants within three (3) days. Feedback will be given to complainants within five (5) working days from the date of complaints. 3 Duly...
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