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2025 CLIENTS CHARTER ACHIEVEMENT JANUARY 2025 CLIENTS CHARTER ACHIEVEMENT FEBRUARY 2025 2024 CLIENTS CHARTER ACHIEVEMENT JANUARY 2024 CLIENTS CHARTER ACHIEVEMENT FEBRUARY 2024 CLIENTS CHARTER ACHIEVEMENT MARCH 2024 CLIENTS CHARTER ACHIEVEMENT APRIL 2024 CLIENTS CHARTER ACHIEVEMENT MAY 2024 CLIENTS CHARTER ACHIEVEMENT JUNE 2024...

NOVEMBER AND DECEMBER 2024 NO MAIN SERVICES TYPE OF SERVICES DELIVERED TO CLIENTS TARGETS ACHIEVEMENTS TARGETS ACHIEVEMENTS NOVEMBER NOVEMBER (%) DECEMBER DECEMBER (%) 1.   Cashier Counter Service   Average waiting time at the payment counter per transaction per bill Is limited to twenty (20) minutes for peak hours and ten (10) minutes for non peak hours. - - - - 2. Building Plan Application    Building Plan Application will be processed within thirty seven (37)...

Management Services Department No. Charter/Standard 1. All visitors to the information counter will be given prompt and efficient service within a waiting period not exceeding three (3)minutes. 2. All complaints regarding the Council will be channelled to the Council’s departments on the same day and acknowledgement of receipt will be given to complainants within three (3) days. Feedback will be given to complainants within five (5) working days from the date of complaints. 3...