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Official Portal OfCity Council of Penang island

Client's Charter Achievement

31 October, 2022

Page 3 of 3

NO

MAIN SERVICES

TYPE OF SERVICES DELIVERED TO CLIENTS

TARGETS

ACHIEVEMENTS

TARGETS ACHIEVEMENTS

FEBRUARY

FEBRUARY (%)

MARCH MARCH (%)

15.

Technical Comments/ Views on Legal Matters

Technical Comments/ Views will be submitted within fourteen (14) days. 

27

100%

29 100%

16.

Enquiry Counter Service

All visitors to the enquiry counter will be quickly and efficiently entertained within a period not exceeding three (3) minutes.

3,059

100%

3,379

100%

17.

Recreational Activities

Enliven the park’s environment through recreational activities at the City Park where activities are held 84 times a month as follows:-

 

  1. Aerobics  ( 12 times a month)
  2. “Taichi” (20 times  per month)
  3. Archery (8 times per month)
  4. Line Dance (16 times per month)
  5. Ballroom Dancing (4 times per month)
  6. 'Xiang Gong' (20 times per month)
  7. “Senam Seni” ( 4 times per month)

 

 16

 

25

16

 

5

 

25

 

8

100%

 18

 

26

17

 

4

 

26

 

9

 

 

 

 

100%

18.

Bookings for Council’s Parks/ Fields/ Complexes

Bookings for Community Halls, Public Fields, Public and Recreational Parks, Balik Pulau Sports Complex and City Stadium will be decided immediately and application via letters will be replied within one (1) week to two (2) weeks.

986

100%

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