- Profile
- Management
- Resources
- Main Policies & Guidelines
- Main Policies & Guidelines Jabatan Perancangan Pembangunan
- Main Policies & Guidelines Teknologi Maklumat
- Main Policies & Guidelines Perkhidmatan
- Main Policies & Guidelines Jabatan Kawalan Bangunan
- Main Policies & Guidelines Jabatan Konservasi Warisan
- Main Policies & Guidelines Bahagian Pelesenan
- Main Policies & Guidelines Landskap
- Main Policies & Guidelines Jabatan Kejuruteraan
- Main Policies & Guidelines Unit Integriti
- Main Policies & Guidelines Other Department
- Recognition
- Legislation
- Publication
- Statistics
- Open Data
- Adjournment Speeches by City Councillors
- Main Policies & Guidelines
- Client's Charter
Client's Charter Achievement
Page 2 of 3
NO |
MAIN SERVICES |
TYPE OF SERVICES DELIVERED TO CLIENTS |
TARGETS |
ACHIEVEMENTS |
TARGETS | ACHIEVEMENTS |
FEBRUARY |
FEBRUARY (%) |
MARCH | MARCH (%) | |||
12. |
Application for Licence (i) Food Establishment Licence, Places of Public Entertainment Advertisement, Garage, Trade, Business and Industry Licence
(ii) Temporary Garage/Seasonal Stall Licence |
(i)Application for Food Establishment Licence, Advertisement for Places of Public Entertainment, Garage, Trade, Business and Industry Licence will be decided within four (4) weeks.
(ii)Application for temporary stall/seasonal stall licence that has been approved and licence issued within one (1) day.
|
316
53 |
100%
100%
|
151
69 |
100%
100% |
13. |
Complaints Handling : (i) Garbage
(ii) Roads/ Drains
(iii) General
(iv) Feedback to clients |
Action on complaints regarding uncollected garbage on collection day will be taken within 24 hours.
Action on complaints regarding clogged drains and roads not swept will be taken within 24 hours.
All complaints via letter, face to face, telephone, web site and email will be acknowledged and channeled to the relevant departments on the same day.
Feedback will be given to clients within five (5) working days from the date of receipt of complaint. |
214
214
30
533
|
100%
100%
100%
100% |
190
227
30
519 |
100%
100%
100%
100% |
14. |
General Legal Enquiry |
Replies to all legal enquiries will be given within fourteen (14) days. |
27 |
100% | 30 | 100% |