1. Works, supply and service contract will be prepared within seven (7) days.
2. Nominal and tenancy agreement will be prepared within a period not exceeding seven (7) days
3. All enquiries on legal matters will be answered within fourteen (14) days.
4. Technical comments / opinion will be submitted within fourteen (14) days.
5. Payment voucher will be prepared and submitted to the Treasury Department within seven (7) days from the date of receipt of invoice
6. Action on complaints received will be taken within two (2) working days and reply will be given within three (3) working days from the date of receipt of the complaint.