1. Organise at least two (2) international level tourism events professionally in accordance with the organisation’s and foreign participants’ relationship.
2. Always run the recreational activities.
3. Application for bookings of community halls, public fields & recreation parks, Balik Pulau Complex and City Stadium will be decided immediately and written applications will be replied within two (2) to one (1) week.
4. Suppliers’ and contractor’s claims will be processed for payment within fourteen (14) days (including public holidays).
5. Maintain recreation and public parks daily to achieve zero complaint
6. Action on complaints received will be taken within two (2) working days and reply will be given within three (3) working days from the date of receipt of the complaint.
7. All visitors to the information counter will be given prompt, efficient and courteous service.