1. All properties will be assessed from the date of receipt of notice within six (6) months.
2. All application for refund/ remission of rates will be decided within two (2) months
3. All application for exemption of rates will be decided within two (2) months.
4. All application for transfer of ownership will be decided within foue (4) weeks.
5. All search and enquiries on assessment rates wiil be replied within seven (7)  days.
6. All application for amendment to the valuation list will be decided within seven (7) days
7. Application for the rental of Council’s properties will be decided within one (1) month.
8. Recommendation for issue of Occupation Certificate to the Building Department will be made within seven (7) days from the date of receipt of memo from the Building Department.
9. Technical comments / opinion will be submitted within fourteen (14)  days.
10. Payment voucher will be prepared adn submitted to the Treasury
11 Action on complaints received will be taken within two (2) working days and reply will be given within three (3) working days from the date of receipt of the complaint.