URBAN SERVICES DEPARTMENT
|
No. |
Charter/Standard |
| 1. | Action will be taken within 24 hours on complaints regarding garbage not collected on collection day. |
| 2. | Action will be taken within 48 hours on complaints regarding clogged drains and litter on the road. |
| 3. | All solid waste are collected and removed according to the following schedule:- i. Daily for commercial premises ii. 3 times a week for residential premises |
| 4. | All solid waste are collected and removed according to the schedule i.e. daily except Sundays for high rise buildings |
| 5. | All drains and roads are cleansed according to the following schedule:- i. Daily for major drains ii. 3 times a week for other areas |
| 6. | Cleaning of Council’s owned public toilets at least once a day. |
| 7. | Preparing voucher and submitting it to the Treasury Department within seven (7) days from the date of receipt of invoice. |
| 8. | Action will be taken within two (2) working days and reply will be given within three (3) working days from the date of receipt of complaints. |
