1. Ensure that the developer holds the first Annual General Meeting (AGM) for the establishment of the Joint Management Body (JMB) within 12 months after delivery of vacant possession.
2. Issue certificate of recommendation for the establishment of the Joint Management Body (JMB) within 2 weeks after application is received.
3. Ensure that management body (JMB/MC) calls for the annual general meeting (AGM) within a period not exceeding 15 months from the date of the previous meeting.
4. Ensure that the management body (JMB/MC) submit the minutes of the annual general meeting (AGM) / audited statement of account within 28 days after the AGM is held.
5. Confirm the issuance of certificate of establishment of management corporation (MC) within 2 weeks after letter is received from the Lands and Mines Office (PTG).
6. Prepare payment voucher and submitting it to the Treasury Department within seven (7) days from the date  of receipt of invoice.
7. Action will  be taken within  two (2) working days and reply given within three (3) working days from the date of receipt of complaint.