MANAGEMENT SERVICES DEPARTMENT
|
No. |
Charter/Standard |
| 1. | All visitors to the information counter will be given prompt and efficient service within a waiting period not exceeding three (3)minutes. |
| 2. | All complaints regarding the Council will be channelled to the Council’s departments on the same day and acknowledgement of receipt will be given to complainants within three (3) days. Feedback will be given to complainants within five (5) working days from the date of complaints. |
| 3 | Duly completed application received from Departments regarding confirmation in service of staff will be processed within fourteen (14) days. |
| 4. | Interviews to fill vacancies will be held within fourteen (14) days from the date of approval of the shortlisted candidates. |
| 5. | Applications for permit to take out scrap materials from industrials zones will be processed within twoe (2) days from the date of application. |
| 6. | Applications for free industrial zone annual pass will be processed within one (1) day from the date of application |
| 7. | Enforcement action will be taken within three (3) weeks from the date of receipt from the Departments. |
| 8. | Advisory service on ICT will be given within seven (7) working days from the date the request is received. |
| 9. | Process and approve applications to attend training/ courses/ seminar/ convention within and outside the state within seven (7) working days from the date of receipt applications. |
| 10. | Arrange and coordinate the Council’s Ordinary Meeting to be held at least once a month as well as prepare minutes of meeting within seven (7) days after the date the meeting was held. |
| 11. | Technical comments / opinion will be submitted within fourteen (14) days. |
| 12. | Payment voucher will be prepared and submitted to the Treasury Department within seven (7) days from the date of receipt of invoice |
